Syntax & Stone
Infrastructure Case Studies The Firm Start a Project

Case Studies

Real Businesses.
Measurable Results.

We don’t chase awards. We chase ROI. Here’s what happens when infrastructure thinking meets execution discipline.

Selected work —

HVAC — Tier 02

Harrington Climate
Solutions

01

A 12-truck HVAC operation was losing 3–4 leads per week to slow response times. We deployed an AI reception layer that qualifies and books service calls automatically — 24 hours a day, including weekends.

80%

Fewer manual scheduling calls

$180k

Additional annual revenue captured

“We used to miss calls every weekend. Now our AI handles it, books the job, and sends us a summary. We haven’t lost a lead in four months.”

Jason H., Owner

Legal — Tier 03

Meridian Law
Group

02

A boutique personal injury firm was manually reviewing every intake form and spending 6+ hours per week on triage. We redesigned their intake pipeline with AI pre-qualification, CRM integration, and automated conflict checks.

3.2×

Increase in qualified consultations

94%

Reduction in admin intake hours

“The intake system they built is better than anything I’ve seen at firms three times our size. Our conversion rate from inquiry to retained client went through the roof.”

David C., Managing Partner

Wellness — Tier 01

Vela Wellness
Studio

03

A high-end yoga and pilates studio operating entirely on referrals and a dated website. We redesigned their digital storefront with an integrated booking engine, automated class reminders, and a membership upsell flow.

Growth in online class bookings

67%

Fewer no-shows via automated reminders

“Within 60 days of launch our waitlist for Saturday morning classes was full. We’ve since opened a second location.”

Sofia V., Founder

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